EFFECTIVE DATE February 24, 2021
At Water Heaters Only, Inc, your privacy is important to us. We are committed to maintaining the confidentiality, security and accuracy of your Personal Information (as defined in Section I below). Water Heaters Only, Inc collects information about you when you use the Site, schedule or purchase our products and services, and through other interactions and communications you have with Water Heaters Only, Inc and its affiliates (collectively “Water Heaters Only, Inc” “us”, “we”, or “our”). We may share or combine Personal Information among our affiliates and use it consistent with this Policy. This Policy applies to information collected from our customers and used by Water Heaters Only, Inc, and describes the information that we (or our trusted Third Party Providers) collect, how we use it and under what circumstances we share that information.
WHEN YOU ACCESS ANY OF OUR SITES OR SUBMIT ANY PERSONAL INFORMATION TO US BY ANY MEANS, YOUR INFORMATION WILL BE MANAGED IN ACCORDANCE WITH THIS POLICY. TO UNDERSTAND YOUR CHOICES REGARDING YOUR INFORMATION, SEE SECTION IV BELOW.
I. Information We Collect
We collect information:
- Directly from you when you provide it to us, including personal information;
- When you access or use our services or devices;
- Automatically as you navigate through the Site (See Website Use Information in part B below); and
- From cookies, third parties or publicly available sources (e.g. from social media services, forums, commercially available services, etc.).
We collect the following types of information:
A. Personal Information: We collect PII, Customer Data and Social Media Content (each defined below and collectively, “Personal Information“).
- Personally Identifiable Information (” PII“): “PII” means any information that, by itself or in conjunction with other information, may be used to specifically identify or contact you or others you voluntarily refer to us, such as: (a) contact and identification information, including name, physical address, telephone number, e-mail address, date and place of birth, and driver’s license number; (b) credit and financial information such as billing and credit history or payment history, and employment and income information; (3) customer relationship information, such as customer service requests that can be used to identify you or contains your personal information.
- Social Media Content: If you access or log-in to our Site through a social media service or another website, app, service or log-in (“Other Service“), the information we collect may also include your user ID and/or user name associated with that Other Service, any information or content you have permitted the Other Service to share with us, such as your profile picture, email address or friends lists, and any information you have made public in connection with that Other Service (collectively, “Social Media Content“). Review the settings and policies in regards to the sharing of information on the social media platforms pertaining to you for your safety.
B. Non-Identifying Information: We collect Website Use Information (defined below and collectively, ” Non-Identifying Information“).
- Website Use Information: “Website Use Information” means the information our servers automatically record when you visit or use our Site, such as your IP address, the type of browser you are using and its settings, the third party website you visited immediately prior to accessing our Site, the operating system you are using, the domain name of your Internet service provider, the search terms you use on our Site, the specific Site pages you visit, type of product selected, site brand, order and product identifications, and the duration of your visits. Like many websites, we use, and allow certain trusted Third Party Providers to use “cookies” and other tracking technologies (such as web beacons, pixel tabs, etc.) (collectively “Automatic Data Collection Tools“) to obtain certain types of information when your web browser accesses our Site or, to transfer pieces of information to the hard drive of a user’s device, or to enable our systems to recognize your browser, and to provide convenience and other features to you such as recognizing you as a returning or frequent user of our Site. We allow our trusted Third Party Providers to utilize Automatic Data Collection Tools for analytic or marketing purposes. Some of the Automatic Data Collection Tools we use are associated with your account with us (including Personal Information), and others are not. We may use “session cookies” (cookies that last until you close your browser) or “persistent cookies” (cookies that last until you or your browser delete them).
II. How And When We Collect Information
We collect information about you when you use our website through website analytics including but not limited to (Google analytics, Bing Webmaster Tools, Yelp Advertising Pixel, Facebook Tools (pixels), or other forms of internet communication including but not limited to chat applications, texting applications and email applications. For detailed information regarding third party analytic tracking see corresponding companies privacy policies.
Sources of information
Directly from you in an email submission or chat/ text communication.
Indirectly From You: Observing your actions on our site and cookies.
Third Parties. For example social networking sites, alternative methods of communication (chat box)and advertising companies. If you don’t want us to gather information about you from social media sites, review your privacy settings from the social media sites that you use. Water Heaters Only Uses Google Analytics click the link HERE to learn about how they use your information
III. How We Use Information We Collect
Water Heaters Only, Inc uses the Personal Information and Non-Identifying Information it collects to:
- Provide the products and services you have chosen;
- Manage and develop our business and operations;
- Establish, manage and terminate business relations with you;
- Review the products and services that we provide to you;
- Inform you of our products and services other than those that you have specifically requested;
- Protect us against error, fraud, theft and damage to our goods and property;
- Conform with the requirements of the law or regulatory requirements or to comply with legal process served upon us;
- Protect our legal rights or property or other customers;
- Investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or violations of the terms and conditions of using the Site;
- Enable you to participate in programs such as Refer-A-Friend promotions, general promotions, contests, games, special events, blogs and chats if you choose to participate for selection and notification of contest winners and marketing purposes;
- Assist us in offering relevant products and services to you when you visit our Site or contact us by other means; and
- Provide us with business analytics.
We may also monitor and record any communications we have with you, like phone conversations and emails. This is just to make sure we’re providing you with a good service and meeting our responsibilities.
Under our Refer-A-Friend or similar promotions, when you invite others to participate in our services, we may collect the information that you provide about those people such as their name, mailing address, email address, and phone number. When you give us this information on behalf of someone else, you confirm that you have provided them with the information set out in this Policy, and that they have not objected to the uses of their information as described in this Policy.
We may use Customer Data collected from our devices to provide you customized content (such as tips and recommendations for reducing energy usage, home security tips, water heater recalls, plumbing service, home automation advice, trend monitoring, energy analytics, etc.) and other purposes similar to the foregoing. We may also use Customer Water Heaters Only, Inc Data for customer support, and research and development activities for new products and services, and other similar purposes like the foregoing. We also provide Customer Data to third party providers for marketing purposes unless you have opted out of these sharing practices. (see Authorizing Sharing of Customer Data in Section IV below)
We use Non-Identifying Information in a variety of ways, including to help analyze Site traffic, understand customer needs and trends, to improve our products and services as well as marketing purposes, such as carrying out targeted promotional activities and interest based advertising. We may use Non-Personally Identifiable Information by itself or supplement the information we collect with information obtained from other sources, such as information that is publicly available (e.g. social media services, forums, etc.) or commercially available sources. For more information on how this type of advertising works, go to http://www.aboutads.info/principles.
IV. Sharing Your Information with Third Parties
Third Party Providers: We may share your Personal Information and Non-Identifying Information with third parties, contractors, consultants and other parties who require the information to assist us to establish, maintain and manage our business relationship with you (“Third Party Providers“), such as marketing our products and services or contacting you regarding our products and services. We may offer co-branded services or features, such as promotions, contests, sweepstakes or other programs with a Third Party Provider (“Co-Branded Services“). By virtue of these relationships, we may share the information you submit to us in connection with the Co-Branded Service with a Third Party Provider. We may share your Customer Data with Third Party Providers engaged by Water Heaters Only, Inc to perform services for or on behalf of Water Heaters Only, Inc or to market Water Heaters Only, Inc products and services. In addition, Third Party Providers may collect your Personal Information directly from you on our behalf.
Third Parties. For example social networking sites, alternative methods of communication (chat box) and advertising companies. If you don’t want us to gather information about you from social media sites, review your privacy settings from the social media sites that you use. Water Heaters Only Uses Google Analytics click the link HERE to learn about how they use your information
Legal Necessity: We may disclose any Personal Information or Non-Personally Identifiable Information about you or any person if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (1) fulfill a government request; (2) conform with the requirements of the law or legal process; (3) protect or defend our legal rights or property, or our Site; or (4) in an emergency to protect the health and safety of our Site’s users or the general public.
V. Your Information And Your Rights
What Choices Do You Have About Our Use Of Your Information?
Our goal is to provide you with simple and meaningful choices about how your information is used. If you are a customer, you have some choices in sharing Personal Information with Water Heaters Only, Inc by your selections of our product and services.
A. Accessing and Updating Your PII: It is important that the PII Water Heaters Only, Inc holds about you is accurate and current. As such, it is imperative that you keep us informed of changes to your PII. If you want to know what PII Water Heaters Only, Inc holds about you or wish to change PII that is inaccurate or out of date, please contact us Toll Free at 1-800-835-8345 X 324 or email us at firstname.lastname@example.org. It is not only your right to update your information, it is your right to delete certain information that a company has collected from you. It may not always be possible to completely remove or modify information in our databases, although we will make reasonable efforts to do so upon your request.
When making an access request, we may require specific information from you to confirm your identity and right to access, as well as to search for, and provide you with, the Personal Information that we hold about you. We may charge you a fee to access your Personal Information in instances that require a disproportionate effort but we will advise you of any fee in advance. We may decline to process requests that are frivolous or unreasonably repetitive, risk the privacy of others, or are extremely impractical. If you need help in preparing your request, please contact our Privacy Officer.
B. Commercial Electronic Communications from Water Heaters Only, Inc. You may unsubscribe from receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of any marketing emails we send, or by emailing us at email@example.com. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.
C. Authorizing Sharing of Customer Data: By browsing this website you are automatically sharing customer data with third party analytic providers that will automatically track and retain certain types of information about you.
D. “Do Not Track” Technology: Certain browsers may offer you the option of providing notice to websites that you do not wish for your online activities to be tracked for preference based advertising purposes (“DNT Notice“). Some browsers are, by default, set to provide a DNT Notice, whether or not that reflects your preference. Providing DNT Notice is often touted as a means to ensure that cookies, web beacons and similar technology are not used for preference based advertising purposes – that is, to restrict the collection of information about your online activities for advertising purposes. Unfortunately, given how interest based advertising works, DNT Notices may not effectively accomplish this goal. For this and a variety of other reasons, with respect to our Site, we do not take any particular action based on browser based DNT Notices.
If you do not wish to participate in interest based advertising via third party advertising networks as described below, or to opt out of the use of certain tracking technologies such as Google Analytics, please visit:
- http://www.networkadvertising.org/managing/opt_out.asp or
and follow the simple opt-out process. A couple of important notes about this opt-out tool if included: (1) it includes all the advertising networks that we may work with, but also many that we do not work with; and (2) it may rely on cookies to ensure that a given advertising network does not collect information about you (“Opt-out Cookies“). Therefore, if you use or buy new computer equipment, change web browsers or delete these Opt-out Cookies, you may need to perform the opt-out task again.
VI. Your California Privacy Rights
The right to know what information is being kept about yourself and why.
The right To delete and update any information that is kept about you.
The right to opt out.
The right to non-discrimination
You may learn more about your rights under California’s privacy laws at http://www.privacyprotection.ca.gov.
You also have the right to not be discriminated against when choosing to opt out of sharing your information. It is your right to be offered the same services and pricing as a customer who had chosen to opt in to sharing their personal information. If you feel as though you have experienced discrimination please contact our Privacy Officer at 1-800-835-8345 X 324 to solve the issue.
VII. Safeguarding Personal Information
Data Security: Water Heaters Only, Inc processes information on our servers located inside and outside the United States; therefore, your Personal Information may be processed on a server located outside of the country where you live. Water Heaters Only, Inc has implemented physical, administrative, and technical safeguards and security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the Personal Information under our control. However, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure; therefore, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and you do so at your own risk. We are not responsible for the theft, destruction, or inadvertent disclosure of your Personal Information. In the unfortunate event that your information is compromised, we will notify you in the most expedient time reasonable under the circumstances. We may delay notification as necessary while we take measures to determine the scope of the breach and restore reasonable integrity to our systems as well as for the legitimate needs of law enforcement. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.
Data Retention: Water Heaters Only, Inc will retain, use, and store your Personal Information as necessary to comply with its business requirements and objectives, legal obligations, to mitigate and resolve disputes, and enforce our agreements. We do not undertake any obligation to retain your data for any particular length of time and anticipate retaining your Personal Information for an undetermined amount of time.
Phishing Emails: We will only use your Personal Information to contact and interact with you as described in this Policy.
We will not send you an email asking you to reply by providing personal or account information, or threaten to disconnect your services unless you provide us personal information. If you receive such an email, it may be an attempted identity theft scheme that is commonly called “phishing,” where hackers steal your passwords or infect your computer with malicious software. If you are concerned about clicking links provided within an email sent by Water Heaters Only, Inc or one of our affiliates, do not click the link. Instead, you should manually input our website address in your preferred web browser. Doing so will ensure that you do not open a third-party website disguised to look like our website.
For more information about “phishing,” and steps you can take to protect your personal information, visit the (FTC) Federal Trade Commission’s website at www.ftc.gov.
VIII. Privacy of Children’s Information
Our Site is not directed to children. We do not sell products or services to children under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed Personal Information to us please Contact Us at 1-800-835-8345 x 324. A parent or guardian of a child under the age of 13 may review and request deletion of such child’s Personal Information as well as prohibit the use of that information. We understand that children need special safeguards and privacy protection. We realize that they may not understand all the provisions of our Policy or be able to make thoughtful decisions about the choices that are made available to our adult users. We encourage parents to monitor their children’s use of the internet.
IX. Linked Sites
Our Site may contain links to other websites operated by third parties. This Policy does not apply to your use of third party websites. Water Heaters Only, Inc is not responsible for the information practices or the content on such linked sites, and your use of those third party sites is not governed by this Policy. We have no liability or responsibility for those sites or their policies/practices. We recommend that you carefully read the policies, including terms and conditions of use, of each site you visit.
X. Contacting Us
To get more information about our Policy or if (1) you have questions or comments about our Policy; (2) wish to make corrections to any Personally Identifiable Information you have provided; (3) want to opt-out from receiving future commercial correspondence, including emails, from us or (4) wish to withdraw your consent to sharing your Personal Information with others (or the Personal Information of others you voluntarily submitted to us), please contact us as follows:
Privacy Officer c/o Compliance Department
Water Heaters Only, Inc
970 E Main Street, Suite 200
Grass Valley, CA 95945
(800) 835-8345 x 324
This Policy does not create or confer on any individual or on Water Heaters Only, Inc any rights, or impose on Water Heaters Only, Inc any obligations beyond any rights conferred or obligations imposed by applicable law.
This Policy was last updated on February 24, 2021