Average Rating 4.8 Stars
With Over 5,850 Online Customer Reviews
At Water Heaters Only, Inc we love customer feedback and we have over 5,850 online customers reviews. Below is a sampling of our online reviews from Google, Yelp, Angie’s List and Facebook.com from the past few years. Read our reviews and learn for yourself why we have over 500,000 happy customers since 1968. Then call (866) 946-7842 to schedule water heater repair or replacement service. We answer our phones 24/7/365 and do not charge extra for evening, weekend or Holiday service.
Mitch Z. Vista, CA.
“Thomas B is very professional, courteous, and friendly. Explained everything about the install and product warranty.”
Andrew M. Sacramento, CA.
“The crew at Water Heaters Only were quick to respond, and super helpful in providing info & options. I called on a weekend and Shaun set me up with a Monday morning appointment & the manufacturer’s diagnostic line. Manufacturer recommended I replace multiple parts, but the technician (John) suggested I might not need them. He guided me through some troubleshooting, and I was able to get the heater running again. Saved me hundreds of dollars on parts. Thank you!”
Aida M. Mesa, AZ.
“I will highly recommend this company. Customer service and response time were great. I am pleased with the work done in my house.”
Richard G. Riverside, CA.
“Ron G, the technician, from Heaters Only did an excellent job installing our water heater. He was professional, experienced, and knowledgeable. I would recommend this company to anyone who wants an honest and professional experience.”
Kyle H. Concord, CA.
“Terrific from start to end. WHO was able to quote me with a competitive price, “were friendly on the phone and were able get out a contractor same day to replace my water heater. Highly recommended!”
Rafael P. Riverside, CA.
“My water heater started leaking last Sunday. I sent a message to Water Heaters Only and they responded in a few minutes. I told them what the problem was with my 50 gallon gas water heater. They sent a tech the following day with a new water heater. Tech Alexis installed it and cleaned up when the job was done. Alexis did an outstanding job! The new Bradford White water heater was professionally installed. Drain pan included. They are all professionals, from their office staff to their techs like Alexis!”
Charles B. Folsom, CA.
“Called at night came out next morning on time 9am, our installer Matt Hoffman is awesome, did way more than I thought and went over and above my expectations, he really shows he wants it done right, also feel they value was there for the two water heater I got as well. Thanks Charles B.”
Carol B. Phoenix, AZ.
was the representative that I spoke with about the purchase of a top of the line water heater and the quality of service the company offered. she was extremely knowledgeable,
she was honest, straight forward and personable. Cari’s customer service manner was excellent. She is a great asset.”
Bruce E. Vista, CA.
“Great experience with Water Heaters Only. Thomas B. was professional, friendly and thorough – he did an excellent job. Would definitely recommend them in the future.”
Anne H. Redwood City, CA.
‘Loni was very professional and personable throughout the installation process. He took great care in installing our new water heater and made sure everything worked as it should. He took the time to show me the work done in making sure the water heater was secured safely and showed me where all the important information was located. Wonderful service provided by a good man who cares about his work and people.’
Jim P. San Jose, CA.
“New 50-gallon water heater. The tech (Steve) was on time, answered all my questions, and explained what he was going to do. Quality work and a pleasant experience. They also installed the water heater that was replaced, which lasted 23 years.”
Dan J. Pleasanton, CA.
“A tech arrived as promised on a Sunday afternoon. The tech, Lucas, was knowledgeable, prepared and excellent at communicating what needed to be done. He quickly installed a new water heater and also installed an overflow pipe through our cabinet that had not previously been installed. Very pleased with the company, service and value.”
Jason S. Dallas, TX.
“Employees were professional and responsive and completed a quality install of a new water heater in a short amount of time.”
Paul M. Murrieta, CA.
“Positive: Professionalism, Punctuality
Technician was prompt and courteous. Pricing was competitive with others, work was completed very neatly.”
Bridgeman C. Canoga Park, CA.
“Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Max explained what was needed and why. Based on my own experience I knew he knew his stuff. Max found right off that our water regulator was faulty (we were at 120psi instead of 80psi). We included replacing that in his scope of work. Max was thorough, meticulous and courteous. Music to our ears!”
J T. Gold River, CA.
“Positive: Professionalism, Quality
“John did an excellent job installing a new water heater. Explained exactly what he was going to do, did it, then explained what might happen and things to be aware of. He also answered questions I had. You can tell he cares about his work and how it reflects on him. Getting a water heater replaced isn’t cheap, but if you want to get it done right, it’s best to call a professional. Highly recommended.”
Raghu V. Hayward, CA.
“Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Luke did an outstanding job replacing our water heater. He was on time, very professional and did a great job! This appointment happened in less than 24 hours and I’m grateful for the help.Service: Water heater installation”
Cynthia P. Mesa, AZ.
“Positive: Punctuality, Quality, Responsiveness
I needed a new water heater but not from a box store so I called Water heaters only. They were quick to respond, have a US made heater and you don’t have to take it back to them for any problems. Installation went well – we found our breaker needed replacing so we had to take care of that before we knew if it actually worked. While the electrician was here he found a slight slice in the insulation of the wire in the heater so he fixed it. Not a big deal but glad he saw it. Price was comparable to what is quoted when googled. The installer was knowledgeable and courteous. All is good and we are happy with the new water heater.”
Joel S. Millbrae, CA.
“Response from the owner3 weeks ago
Good day Joel, we are so sorry to see this 3 star review. There are also no details as to where we fell short of providing you with our usual 5 Star service. We would love to know more, as we strive to make each customer happy and satisfied and have for the past 55 years. Please contact Dave or Yana to discuss what we can have done differently.
Thank you, WHO”
Healthy is Wealthy. Orange, CA.
“Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Old water tank/heater leaked back in mid-Aug so called, and Lori assigned Ron G. to our home within a day. Ron was professional, courteous, and did a great job for the price. Area was cleaned up. Completely forgot to give this company a solidly deserved review back then, so here it is. I would recommend this company to my neighbors.Service: Water heater installation”